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KEMI 2085A - Digital innovation and collective intelligence in organizations

Type d'enseignement : Seminar

Semester : Spring 2017-2018

Number of hours : 12

Language of tuition : English

Pre-requisite

The course will be taught in English. Written assignments may be submitted in English, French or German.

Course Description

This seminar reviews the state of the art on the introduction of Information and Communication Technologies (ICT) in organizations. It focuses on their impact on the redefinition of the workplace, work collectives and, more broadly, discusses how digital innovation impacted collective intelligence and knowledge production in corporate environments. Sessions will be devoted to major classes of ICT and their corresponding issues, from telework and e-mail to the development of enterprise social media (such as corporate blogs) or collaborative work platforms (such as wikis). At the interface between offline and online realms, the seminar will also diversely shed light on the intertwinement of these digital tools with the organizational chart. It will address in particular the appraisal of implicit groups and teams within explicit organigrams, using social network analysis. Significant attention will also be given to the self-organization triggered by ICT at the workplace. This covers the emergence of spontaneous production collectives as well as prospects related to the diffusion of algorithms in companies, including algorithmic governance.

Teachers

ROTH, Camille (Associate Professor au MediaLab, Sciences Po)

Course validation

Participants will be expected to attend the seminar regularly and provide : – A final essay (approx. 3 pages) on one of the session topics, either by focusing on a collection of papers suggested in the bibliography of this syllabus or by addressing a related issue. – A collective presentation of an explorative study during one of the sessions.

Required reading

  • Session 1 Introducing ICT into organizations : a short overview: Andriole, S. J. (2010). “Business impact of Web 2.0 technologies”. Communications of the ACM, 53(12) :67-79.
  • Session 2 Corporate interaction networks : online and offline : Lin, C.-Y., Wu, L., Wen, Z., Tong, H., Griffiths-Fisher, V., Shi, L., Lubensky, D. (2012). “Social Network Analysis in Enterprise”. Proceedings of the IEEE, 100(9) :2759–2776.
  • Session 3 Corporate social media : Treem, J. W., Leonardi, P. M. (2013). “Social Media Use in Organizations : Exploring the Affordances of Visibility, Editability, Persistence, and Association”, Annals of the International Communication Association, 36(1) :143–189.
  • Session 4 Collaborative intelligence, intelligent collaborations : Majchrzak, A., Wagner, C., Yates, D. (2006). “Corporate wiki users : Results of a survey”. In : WikiSym '06 Proceedings of the 2006 international symposium on Wikis, Odense, Denmark, Aug 21-23, 2006, pp. 99-104
  • Session 5 Self-organized production collectives, open innovation, crowdsourcing: Lee, G. K., Cole, R. E. (2003). “From a Firm-Based to a Community-Based Model of Knowledge Creation : The Case of the Linux Kernel Development”. Organization Science, 14(6) :633–649. Session 6 Algorithmic governance and algorithmic management : Levy, K. E. C. (2015) “The Contexts of Control : Information, Power, and Truck-Driving Work”, The Information Society, 31 :2, 160-174

Additional required reading

  • Session 1 Introducing ICT into organizations
  • Leonardi, P. M., Huysman, M., Steinfield, C. (2013). “Enterprise Social Media : Definition, History, and Prospects for the Study of Social Technologies in Organizations”. Journal of Computer-Mediated Communication, 19 :1-19.
  • Barley, S. R., Meyerson, D. E., Grodal, S. (2011). “E-mail as a Source and Symbol of Stress”. Organization Science, 22(4) :887–906.
  • Wajcman, J., Rose, E. (2011). “Constant Connectivity : Rethinking Interruptions at Work”. Organization Science, 32(7) :941–961.
  • Zammuto, R. F., Griffith, T. L., Majchrzak, A., Dougherty, D. J., Faraj, S. (2007). “Information Technology and the Changing Fabric of Organization”, Organization Science, 18(5) :749–762.
  • Session 2 Corporate interaction networks : online and offline
  • Cross, R., Borgatti, S. P., Parker, G. (2003). “Making invisible work visible : Using social network analysis to support strategic collaboration”. California Management Review, 44 :25–46.
  • Marrone, J. A. (2010). “Team boundary spanning : A multilevel review of past research and proposals for the future”. Journal of Management, 36(4) :911–940.
  • Powell, W. W., Grodal, S. (2006). “Networks of innovators”, in : Fagerberg, J., Mowery D. C. (Eds), The Oxford Handbook of Innovation, pp. 56–85.
  • Yang, J., Wen, Z., Adamic, L. A., Ackerman, M. S., and Lin, C. Y. (2011). “Collaborating globally : Culture and organizational computer-mediated communication”. In : Proceedings of the International Conference on Information Systems (ICIS).
  • Session 3 Corporate social media
  • DiMicco, J., Millen, D. R., Geyer, W., Dugan, C., Brownholtz, B., Muller, M. (2008). “Motivations for social networking at work”. In : Proceedings of CSCW'08 ACM conference on Computer supported cooperative work, San Diego, Nov 8-12, pp. 711-720.
  • Huh, J., Jones, L., Erickson, T. (2007). “BlogCentral : the role of internal blogs at work”. In : Proceedings of CHI'07, ACM, pp. 2447–2452.
  • Jackson, A., Yates, J., Orlikowski, W. (2007). “Corporate blogging : Building community through persistent digital talk”. In : Proc. HICSS'07 40th Annual Hawaii International Conference on System Sciences, pp. 80.
  • Zhao, D., Rosson, M. (2009). “How and why people Twitter : The role that micro-blogging plays in informal communication at work”. ACM Group'09, pp. 243-252.
  • Session 4 Collaborative intelligence, intelligent collaborations
  • Damianos, L. E., Cuomo, D., Griffith, J., Hirst, D. M., Smallwood, J. (2007). “Exploring the adoption, utility, and social influences of social bookmarking in a corporate environment”. In : Proceedings of the 40th Annual Hawaii International Conference on Systems Sciences, pp. 1–10.
  • Danis, C., Singer, D. (2008). “A wiki instance in the enterprise : Opportunities, concerns and reality”. In : Proc. CSCW'08 Conference on Computer Supported Cooperative Work, pp. 495–504.
  • Holtzblatt, L. J., Damianos, L. E., Weiss, D. (2010). “Factors impeding wiki use in the enterprise : A case study”. In : Proc. 28th International Conference Extended Abstracts on Human Factors in Computing Systems, pp. 4661–4676.
  • Pan, Y. X., Millen, D. R. (2008). “Information sharing and patterns of social interaction in an enterprise social bookmarking service”. In : Proceedings of the 41st Annual Hawaii International Conference on System Sciences.
  • Session 5 Self-organized production collectives, open innovation, crowdsourcing
  • Faraj, S., Jarvenpaa, S. L., Majchrzak, A. (2011). “Knowledge Collaboration in Online Communities”. Organization Science, 22(5) :1224–1239.
  • Gallant, L., Boone, G., Heap, A.. “Five heuristics for designing and evaluating web-based communities”. First Monday, 12(3), 2007.
  • Majchrzak, A., Malhotra, A. (2013). “Towards an information systems perspective and research agenda on crowdsourcing for innovation”. Journal of Strategic Information Systems, 22 :257–268.
  • Mockus, A., Fielding, R., Herbsleb, J. (2002). “Two case studies of open source software development : Apache and Mozilla”. ACM Transactions on Software Engineering and Methodology, 11(3) :309–346.
  • O'Mahony, S., Ferraro, F. (2007). “The Emergence of Governance in an Open Source Community”. Academy of Management Journal, 50(5) :1079–1106
  • Session 6 Algorithmic governance and algorithmic management
  • Ananny, M., Crawford, K. (2017). “Seeing without knowing : Limitations of the transparency ideal and its application to algorithmic accountability”, new media & society, in press (Online First).
  • Barocas, S., Selbst, A. D. (2016). “Big Data's Disparate Impact”, California Law Review, 104 :671–732.
  • Ehrlich, K., Lin, C.-Y., Griffiths-Fisher, V. (2007). “Searching for experts in the enterprise : Combining text and social network analysis”. In : Proc. ACM Conf. Supporting Group Work, 2007, pp. 117–126
  • Müller-Birn, C., Dobusch, L., Herbsleb, J. D. (2013). “Work-to-Rule : The Emergence of Algorithmic Governance in Wikipedia”. Proc. C&T '13 6th Intl. Conf. on Communities and Technologies, ACM : New York, pp. 80–89.
  • Scheiber, N. (2017). “How Uber Uses Psychological Tricks to Push Its Drivers' Buttons”, New York Times, Apr 2, 2017 ; accessible at https ://www.nytimes.com/interactive/2017/04/02/technology/uber-drivers-psychological-tricks.html
  • Steiner, C. (2012). Automate this : How Algorithms came to rule our world. Portfolio.